Privacy Policy

Privacy Overview

At SolicitorConnect, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our legal services platform. We are committed to maintaining the highest standards of data protection in compliance with UK and EU privacy laws.

Information We Collect

We collect personal information that you provide directly to us, including:

• Contact Information: Your name, email address, phone number, and postal address
• Legal Enquiry Details: Information about your legal needs, case details, and preferred solicitor criteria
• Account Information: Registration details, preferences, and profile information
• Usage Data: Information about how you interact with our website and services
• Communication Records: Records of your communications with us and with solicitors through our platform

How We Use Your Information

We use your personal information for the following purposes:

• To provide and improve our legal matching services
• To connect you with qualified solicitors who can help with your legal needs
• To communicate with you about your enquiries and our services
• To process payments and maintain your account
• To comply with legal obligations and regulatory requirements
• To ensure the security and integrity of our platform

Important: We never sell your personal data to third parties for marketing purposes.

Sharing Your Information

We may share your information in the following circumstances:

• With Solicitors: We share relevant information with qualified solicitors who can assist with your legal needs
• Service Providers: We work with trusted third-party service providers who help us operate our platform, always under strict confidentiality agreements
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, your information may be transferred as part of the business assets

Data Security

We implement robust security measures to protect your personal information, including:

• SSL encryption for all data transmission
• Secure data storage with regular backups
• Access controls and staff training on data protection
• Regular security audits and updates
• Compliance with industry security standards

Your Privacy Rights

Under UK and EU data protection laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Correct any inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent for processing based on consent

Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer at privacy@solicitorconnect.co.uk. We will respond to your request within one month of receipt.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. These help us understand how you use our services and improve functionality. You can control cookie settings through your browser preferences.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Specific retention periods vary depending on the type of data and our relationship with you.

International Data Transfers

Your data may be processed in countries outside the UK and EU. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or by email.

Last Updated: May 2025