Specialist e-commerce law solicitors for online trading, marketplace agreements, consumer protection and digital commerce regulations.
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E-commerce businesses face unique legal challenges from consumer protection regulations to international trading compliance. Whether you're launching an online store, operating a marketplace, or expanding digital sales, our specialist e-commerce law solicitors ensure your business complies with all legal requirements while maximizing growth opportunities.
Distance selling has specific legal requirements:
Pre-Contract Information:
Cancellation Rights:
Comprehensive terms protect your e-commerce business:
Essential Terms:
Liability Management:
Online marketplaces have additional obligations:
Platform Requirements:
Cross-Border Marketplace Sales:
The EU Digital Services Act affects UK businesses serving EU customers:
Platform Categories:
Key Obligations:
E-commerce payment processing has strict requirements:
PCI DSS Compliance:
Payment Services Regulations:
Cross-border e-commerce involves complex compliance:
Customs and Import Duties:
Consumer Protection Variations:
Compliance Setup:
Ongoing Support:
E-commerce businesses have product safety obligations:
E-commerce marketing must comply with advertising regulations:
E-commerce law compliance protects your business while building customer trust and enabling sustainable growth in digital markets.
This information is for general guidance only and does not constitute legal advice. For specific legal advice tailored to your situation, please consult with a qualified solicitor.
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Find Your SolicitorCommon questions about e-commerce law and how our solicitors can help
Under Consumer Contracts Regulations, provide main product characteristics, total price including taxes and delivery, payment and delivery arrangements, trader identity and contact details, cancellation rights and procedures, and compatibility information for digital content. Information must be clear, comprehensible, and prominent. Our e-commerce solicitors ensure your website meets all pre-contract information requirements.
Customers have 14 days to cancel most online purchases without giving reason, starting from delivery date. You must provide clear cancellation information, accept cancellations, and refund within 14 days. Exceptions include personalized goods, perishable items, and digital content where customers waive cancellation rights. Our consumer law specialists help you implement compliant cancellation procedures.
Yes, marketplace selling has additional requirements including platform compliance policies, seller verification obligations, specific dispute resolution procedures, and platform fee structures. You must comply with both marketplace rules and consumer protection law. Our marketplace specialists help you navigate platform requirements while maintaining consumer law compliance.
International sales involve customs declarations, import duty calculations, country-specific consumer protection laws, currency conversion transparency, and returns logistics across borders. You may need local registrations, language requirements, and dispute resolution mechanisms. Our international e-commerce specialists help you comply with cross-border selling requirements.
Process statutory returns within 14 days, provide clear returns procedures, specify who pays return shipping, and handle damaged goods appropriately. For non-statutory returns, your terms and conditions govern procedures. Maintain clear records and provide refund confirmations. Our e-commerce specialists help you establish compliant returns procedures.
Comply with Payment Card Industry Data Security Standards (PCI DSS), Strong Customer Authentication requirements, anti-money laundering regulations, and payment service provider rules. Implement secure payment processing, fraud prevention measures, and clear payment terms. Our payment compliance specialists help you meet all processing requirements.
Product liability insurance is essential for e-commerce businesses selling physical products. You can be liable for defective products causing injury or damage, even if you're not the manufacturer. Insurance covers legal costs, damages, and recall expenses. Our insurance specialists help you obtain appropriate coverage for your product risks.
Implement Web Content Accessibility Guidelines (WCAG) 2.1 AA standards including keyboard navigation, screen reader compatibility, adequate color contrast, and alternative text for images. Provide accessibility statements and feedback mechanisms. Non-compliance risks discrimination claims and excludes customers. Our digital accessibility specialists help you achieve and maintain compliance.
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