Specialist package holiday claims solicitors for cancelled trips, poor accommodation, and holiday compensation under ATOL and Package Travel Regulations.
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When your dream holiday becomes a nightmare due to cancelled flights, poor accommodation, or substandard services, you shouldn't have to bear the financial and emotional cost. Package holiday claims can help you recover compensation for ruined vacations and travel disappointments.
Package Travel and Linked Travel Arrangements Regulations 2018:
Accommodation Issues:
Flight & Transfer Problems:
Travel Company Failures:
Food Poisoning & Gastric Illness:
Proving Holiday Illness Claims:
EU Regulation 261/2004 (Still Applies to UK):
Typical Compensation Levels:
Additional Compensation:
Important Deadlines:
Legal Costs:
Claims Process:
Don't let a ruined holiday go uncompensated. Our package holiday claims specialists can help you recover what you're owed for travel disappointments and disruption.
This information is for general guidance only and does not constitute legal advice. For specific legal advice tailored to your situation, please consult with a qualified solicitor.
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Find Your SolicitorCommon questions about package holiday claims and how our solicitors can help
ATOL (Air Travel Organiser's Licence) protection covers package holidays and flight-only bookings. If your travel company fails, ATOL provides refunds for future travel and arranges to bring you home if you're already abroad. Look for the ATOL certificate when booking.
Yes, if your holiday is cancelled you're entitled to a full refund within 14 days or an alternative holiday. You may also claim compensation for expenses incurred, alternative arrangements, and disappointment, especially if cancellation was the tour operator's fault.
Holiday illness compensation depends on the severity and impact. Minor stomach upsets might warrant £200-£500, while serious food poisoning requiring hospitalization could be worth £2,000-£5,000+. You need medical evidence and proof the illness was caused by poor hygiene at your accommodation.
Take photographs of problems, keep a detailed diary of issues, collect witness statements from other guests, report problems to your holiday rep immediately, and keep all correspondence. Social media posts and reviews from other guests can also support your case.
For EU flights, you may be entitled to €250-€600 compensation for delays over 3 hours or cancellations (unless extraordinary circumstances). Airlines must also provide meals, accommodation, and transport. Keep receipts and claim additional expenses from your travel insurance.
Yes, if building work wasn't disclosed when booking and significantly affected your holiday enjoyment. Construction noise, dust, blocked facilities, and restricted access can all warrant compensation. The amount depends on the extent of disruption and percentage of holiday affected.
Minor changes are usually acceptable, but significant alterations (different resort, downgraded accommodation, schedule changes) may entitle you to cancel with full refund or accept changes with compensation. The tour operator must inform you as soon as possible.
Most holiday claims must be made within 2 years of returning from holiday. However, it's best to complain immediately to your tour operator while on holiday or immediately after return. Some claims like flight compensation have longer time limits.
ATOL protects flights and flight-inclusive holidays against company failure. ABTA protects other types of holidays and provides arbitration for complaints. Many tour operators have both. ATOL protection is government-backed, while ABTA is industry self-regulation.
Yes, special occasion holidays often warrant higher compensation due to their unique nature and inability to repeat the experience. Wedding and honeymoon claims can include costs of rearranging celebrations, disappointment, and the special significance of the occasion.
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