Consumer Rights Solicitors - Protecting Your Consumer Interests

When businesses fail to deliver promised goods or services, or when you're treated unfairly as a consumer, you have legal rights that deserve protection. Consumer disputes can be frustrating, time-consuming, and often involve significant financial losses that impact your daily life.

What Our Consumer Rights Solicitors Can Help With

Our verified consumer rights specialists provide expert legal assistance across all areas of consumer protection:

• Faulty Goods Claims: Defective products, poor quality items, and goods not fit for purpose
• Poor Service Complaints: Substandard services, incomplete work, and professional negligence
• Consumer Credit Issues: Unfair lending practices, mis-sold credit products, and debt problems
• Package Holiday Claims: Cancelled trips, poor accommodation, and holiday compensation
• Online Shopping Disputes: Non-delivery, fake goods, and e-commerce problems
• Energy Provider Issues: Billing disputes, mis-selling, and switching problems
• Insurance Claims: Rejected claims, policy disputes, and insurance company negligence
• Telecoms Complaints: Mobile phone contracts, broadband issues, and billing errors

Your Consumer Rights Under UK Law

The Consumer Rights Act 2015 and related legislation provide strong protection:

• Right to Reject: Return faulty goods within 30 days for full refund
• Right to Repair/Replace: Free repair or replacement of defective items
• Right to Refund: Partial or full refund when repair/replacement fails
• Right to Repeat Performance: Services must be performed again if done poorly
• Right to Price Reduction: Discount for substandard services or goods
• Unfair Terms Protection: Contract terms must be fair and transparent

Common Consumer Problems We Resolve

Retail Disputes:

• Faulty electronics and appliances refusing to work properly
• Furniture and clothing with manufacturing defects
• Goods not matching descriptions or advertisements
• Retailers refusing legitimate returns or refunds

Service Failures:

• Home improvement work completed to poor standards
• Professional services not delivered as promised
• Wedding venues cancelling at short notice
• Car repairs causing additional damage

Digital Services:

• Software and apps not functioning as advertised
• Subscription services difficult to cancel
• Online purchases never delivered
• Digital content failing to download or work

Why Choose SolicitorConnect for Consumer Rights

• Specialist Expertise: Solicitors focusing exclusively on consumer protection law
• No Win No Fee Options: Many cases handled on conditional fee arrangements
• Fixed Fee Services: Transparent pricing for standard consumer disputes
• Quick Resolution: Efficient handling to resolve disputes promptly
• Local Knowledge: Understanding of regional trading standards and courts
• Consumer Focus: Dedicated to protecting individual consumer rights

Consumer Rights Costs and Compensation

Legal Costs:

• Initial consultation: Often free
• Fixed fee cases: £500-£2,000 for straightforward disputes
• Hourly rates: £150-£400 per hour
• No win no fee: Available for strong cases
• Small claims track: Usually no legal costs recoverable

Potential Compensation:

• Full refund of purchase price
• Repair or replacement costs
• Consequential losses (additional expenses incurred)
• Distress and inconvenience compensation
• Travel expenses and lost time
• Interest on late refunds

Most consumer disputes resolve within 3-6 months through negotiation or alternative dispute resolution. Court proceedings may take 6-12 months for more complex cases.

This information is for general guidance only and does not constitute legal advice. For specific legal advice tailored to your situation, please consult with a qualified solicitor.